Unfortunately, due to the current circumstances surrounding the current attempt to control the wide-spread of the Coronavirus (COVID-19), the government have now implemented certain procedures to assist in the reduction of possible transmission amongst travellers and drivers.
Vehicle Sanitisation & Cleaning Procedures:
All vehicles are sanitised after every transfer is performed. We are focused on the strict cleaning of highly touched surfaces. These areas include surfaces such as door handles, window switches, seat belts, head rests, steering wheel, radio and air-conditioning controls, window interiors and much more. We use both antibacterial spray and wipes to help reduce the possible spread of any bacteria from one client to another. Hand sanitiser is also now available in all vehicles for client use.
Reservation Changes & Cancellations due to COVID-19:
As per current advice and guidelines provided by both Fair Trading NSW and by the Australian Competition & Consumer Commission (A.C.C.C.), any transfer bookings made for a future date that have been cancelled or suspended (including those by any Airlines/Cruise Lines) because of a COVID-19 related issue (e.g. Public Health Orders, regional lockdowns, cancelled third party events due to capacity restrictions etc), can only be eligible for a full travel credit of the amount paid, which is valid for 3 years from the date of affected travel. Bookings will be honoured for re-scheduled trips if travel plans have changed. All changes are to be advised as soon as possible by email to “firstname.lastname@example.org”.
(PLEASE NOTE: Unfortunately, no guarantee can be given that any specific booked vehicle may be available on a future date. All re-scheduled bookings where travel credits are redeemed are pending vehicle availability.)
Face Masks are now COMPULSORY:
Newly implemented restrictions state that both drivers and travelling passengers are both required to wear a face mask during any transfer.
Should a passenger not be wearing a mask, a driver may refuse to provide service as it may be a safety risk. This does not apply to
children under 12
persons with a physical or mental health illness or condition, or disability that makes wearing a fitted face covering unsuitable including, for example, a skin condition, an intellectual disability, autism or trauma.
WE ALWAYS STRONGLY ADVISE TRAVEL INSURANCE
for all transfers to/from both domestic and international ports of entry into and exit from Australia (this includes both cruises and airports!).