General Terms Of Hire
All vehicle hire is considered to be from the departure from our depot to return, however we do our best to accommodate your requirements. The vehicle and chauffeur are at your discretion during the hire period. We charge a minimum 1 hour hire for any event to cover preparation and minimum wage responsibilities.
A valid credit card is required to be held for all transfers or any events we deem appropriate.
Transfer pricing is for exactly that; the most direct route from the reservation sheet pick up address to the destination address. Any requested deviation from these routes will be charged on a per hour fee basis in 15 minute blocks. This includes last minute alterations to pick ups or destinations.
Damage to vehicle interiors will incur a $1,000 minimum fee. This does not include glasses, supplied music which incurs a $150 minimum fee, which is imposed at our discretion to cover additional clean up and replacement costs. Please review the smoking, seat belt and responsible consumption of alcohol statements below.
Cleaning fees start at $250.00 per hour and includes any required drying time, this covers spills of drinks or food, any body fluids, make up & glitter and staining of any furniture.
Unfortunately, due to the circumstances surrounding the current attempt to control the wide-spread of the Coronavirus (COVID-19) the government have now implemented certain procedures to reduce the potential of a wide-spread outbreak.
Reservation Changes/Cancellations due to COVID-19:
As per current advise and guidelines provided by both Fair Trading NSW and by the Australian Competition & Consumer Commission (A.C.C.C.), any transfer bookings made for the upcoming months that have been cancelled or suspended (including those by any Airlines/Cruise Lines) can only be eligible for a travel credit if the travelling client has chosen to cancel their transfers. Bookings will be honoured for re-scheduled trips if travel plans have changed.
All changes are to be advised as soon as possible by email to “firstname.lastname@example.org”.
Cancellations on bookings where only a deposit has been paid are non-refundable.
(PLEASE NOTE: All re-scheduled bookings and travel credits are subject to vehicle availability.)
WE ALWAYS STRONGLY ADVISE TRAVEL INSURANCE for all transfers to/from both domestic and international ports of entry into and exit from Australia (this includes both cruises and airports!).
We apologies for any delays in getting back to you and appreciate your patience and understanding at this very disruptive and busy time.
A minimum of 25% of the quoted fee is required as a deposit to secure your reservation. The balance of the quoted fee is to be paid at least 14 days prior to the date of the event. Bookings made within 14 days of travel do require full payment to be made in order to secure any vehicles. Payment may be made by Direct Deposit or by all major credit cards (Visa, Mastercard, Diners & AMEX etc) – A 2.3% surcharge applies for ALL CARDS. Payment plans can be organised for bookings over $1,500 (some conditions apply).
100% of the cost of travel shall be charged if the customer doesn’t show up at the agreed place at the agreed time.
NOTE. We send you a trip sheet to confirm all the information you have supplied to us. Please confirm all details are correct and inform us immediately of any changes.
High Class Limousines will not be responsible for errors in pick up, drop or timing unless it is clearly annotated on our trip sheet. An error in pick up details can result in a NO SHOW being applied to a journey.
As far as possible, customers should try to maintain the time frame for which the vehicles are reserved. Though we shall try to accommodate the request for extension of time, an extra cost will be charged in increments of 15 minutes as per our standard charges.
Please book the vehicle for the time you actually require. Extensions are not always possible as we have multiple bookings on any given day.
Inclement Weather & Traffic Jams
Every effort shall be made to dispatch the vehicles sufficiently in advance & to get you to your destination on time but we cannot be held responsible for traffic jams, road works or bad weather conditions.
In the event of a breakdown or accident to the vehicle prior to the date of the journey, every effort shall be made to supply a similar or alternative vehicle/s at our discretion. If the vehicle breaks down during the journey or en-route to customer, the chauffeur will make alternative arrangements. We cannot be held financially responsible for the delayed arrival to third party bookings/events due to any vehicle mechanical problems that may arise (travel insurance is advised).
Responsible Consumption of Alcohol
We promote Responsible Consumption of Alcohol! We want your journey with us to be a pleasure, but not to the detriment of other passengers, road users, our vehicle integrity or your safety and that of those around you.
NO ALCOHOL is permitted on transfers for any customers/groups travelling who are under 18 years of age. E.g. School Formals or Birthday transfers.
Hire Vehicle Legislation
The chauffeur may refuse entry to the vehicle to an intoxicated person if he/she is of the opinion that the intoxicated person may be likely to be offensive and create discomfort or embarrassment to other passengers.
The chauffeur may request a person to leave the vehicle if, due to the influence of alcohol, they are causing or are likely to cause annoyance to any passenger in the vehicle, or if a person consumes alcohol in the vehicle, after being asked to stop. A person who refuses to leave commits an offence and may be removed by the chauffeur with assistance from others. In addition, under the Passenger Transport Act it is an offence to consume alcohol in a passenger vehicle unless it is consumed in a prescribed area specifically set aside for that purpose.
The chauffeur may refuse or terminate a hiring if a passenger consumes alcohol while in or before getting into the vehicle.
Smoking & Seat Belt Policy
As per N.S.W. Law, smoking is strictly prohibited in public vehicles. Seat belts are to be worn at all times the vehicle is in motion and any infringement is the responsibility of each individual passenger.
All hourly rates are inclusive of Australian Goods and Services Tax (GST). Your quote will be based on a minimum one hour flag fall charge (this covers vehicle prep and post event clean up) followed by charges based on the time the car is away from where it is garaged. All details are correct at time of publishing, however they may be subject to change without notice.
In making a deposit or securing full payment for your transfer, you are accepting all acknowledgment of our T’s & C’s.