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Top 5 don’ts when dealing with limousine hire companies

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As with any job there are a number of pet dislikes that crop up time and again with limousine drivers and limo hire companies. It is worth bearing in mind that while you will always be offered a professional service from a reputable limousine hire company, it is expected that customers also behave in a courteous manner as well.


At High Class Limousines, we’ve been lucky to have wonderful customers and clients, whether it’s for our luxury limousine hire service or airport transfer service, but unfortunately, not all limo hire companies can say the same. Here, in no particular order, are the top 5 don’ts when it comes to getting the most out of a limo hire experience.


Don’t be late


Your driver and his or her vehicle will have been booked out for the duration of your journey, plus additional time for any preparation and cleaning, or to allow for unforeseen circumstances.


So make sure you are on time and ready to get going because your tardiness can have an effect on the rest of the working day for your driver. While it may be acceptable to be a few minutes late, if you are someone who often cannot get themselves organised and ready to go, make sure you take steps to be punctual.


Don’t be sick in the limo


If someone does feel unwell then they must tell their driver as soon as possible, as often drivers will keep sick bags in the vehicle ready for such emergencies. Passengers throwing up due to being drunk or under the influence of drugs are a major no-no. Not only is it highly unpleasant for other passengers, but if someone is suffering from over indulgence, they could also choke and pass out, which is very serious.


Don’t demand a change in route


Once the journey has been booked in by the limo hire company, they know when and where their employee (the driver) is supposed to be. If passengers suddenly change their mind mid-journey, the driver may not be allowed to alter the route without authorisation from their head office. They also may have programmed in a set amount of time for that particular job, and a change in route may take them over the set amount of hours they are allowed to drive.


Don’t bring additional passengers into the vehicle


If a group of passengers have booked a limo, the limo company will ensure that the correct vehicle is provided for the safety and comfort of the people they are going to be driving. If a customer should bring additional passengers, and the vehicle is not suitable to take additional passengers, the driver will have to turn the additional passengers away.


And if you see a limo on the road, don’t tailgate!


Finally, it is important to remember that many limos are longer than other vehicles and that the driver is responsible for everyone in the limo. Lack of patience from other drivers when it comes to parking or driving carefully is a pet peeve for limo drivers who are trying to keep their passengers safe, so the next time you see a limousine on the road, please don’t get too close.


Direct Transfer (e.g. airport, hotels) Hourly Hire (e.g. wedding, wine tours) 


Unfortunately, due to the current circumstances surrounding the current attempt to control the wide-spread of the Coronavirus (COVID-19), the government have now implemented certain procedures to assist in the reduction of possible transmission amongst travellers and drivers.



Vehicle Sanitisation  &  Cleaning Procedures:

All vehicles are sanitised after every transfer is performed. We are focused on the strict cleaning of highly touched surfaces. These areas include surfaces such as door handles, window switches, seat belts, head rests, steering wheel, radio and air-conditioning controls, window interiors and much more. We use both antibacterial spray and wipes to help reduce the possible spread of any bacteria from one client to another. Hand sanitiser is also now available in all vehicles for client use.



Reservation Changes  &  Cancellations due to COVID-19:

As per current advice and guidelines provided by both Fair Trading NSW and by the Australian Competition & Consumer Commission (A.C.C.C.), any transfer bookings made for a future date that have been cancelled or suspended (including those by any Airlines/Cruise Lines) because of a COVID-19 related issue (e.g. Public Health Orders, regional lockdowns, cancelled third party events due to capacity restrictions etc), can only be eligible for a full travel credit of the amount paid, which is valid for 3 years from the date of affected travel. All changes are to be advised as soon as possible by email to bookings@highclasslimousines.com.au”.
(PLEASE NOTE: Unfortunately, no guarantee can be given that any specific booked vehicle may be available on a future date. All re-scheduled bookings where travel credits are redeemed are pending vehicle availability.)



Face Masks are now COMPULSORY:

Newly implemented restrictions state that both drivers and travelling passengers are both required to wear a face mask during any transfer.

Should a passenger not be wearing a mask, a driver may refuse to provide service as it may be a safety risk. This does not apply to

  • children under 12

  • persons with a physical or mental health illness or condition, or disability that makes wearing a fitted face covering unsuitable including, for example, a skin condition, an intellectual disability, autism or trauma.




For all transfers to/from both domestic and international ports of entry into and exit from Australia (this includes both cruises and airports!).