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Key questions to ask a limo company when looking to hire a limousine

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Like with all your purchases, you want to make sure that, once you’ve decided to book a limousine, you’ll be hiring from a reputable company that can be trusted to deliver as promised. You want good value for your money, and, of course, you want to know that you and your other fellow passengers will be safe when the day comes. That’s why it’s so important to get all the right information before you go ahead and make a booking. Here are some of the key things:


Length of hire time


Preparing a limo for hire can take around 2 to 3 hours. To make up for the time spent cleaning and preparing the vehicle, hirers will often impose a minimum hire period. Many will also have a minimum charge so do remember to ask the limo hire company about this.


While some companies impose a minimum hire period of three hours, High Class Limousines only requires that our customers hire our limousines for a minimum period of one hour. This makes us perfect for both special occasions that require only a quick trip, and easier on your wallet – shorter periods mean lower costs!




Having asked about minimum charges, you also need to know if there are any “hidden extras”, as well as how to pay. Once you have asked for a written quotation and any deposit costs, then you need to check what is included in the hire agreement. Do you have to pay for flowers if you’re hiring a wedding limo, for example?


Occasionally, you might come across a limousine hire company that leases out their vehicles without an accompanying driver. If that is the case, ask whether a driver is included in your cost. At High Class Limousines, however, all of our limos come with a professional and experienced hire car driver so all you have to do is sit back, relax and enjoy the ride.


Age and number of vehicles


What happens if your limousine breaks down? You need to know they can supply a backup vehicle of similar type and size to the one you ordered. You will also get a feel for the overall business if you know the rough size of the fleet and find out whether there is a mixture of old and newer vehicles.


At the same time, do ask how long the company has been in business and if this is the main occupation of the hirer. In addition, ask them if they can guarantee that you will get the limo you ordered.


Visual checks


Finally, depending on where the business is located, ask to see a number of items on-site. First of all you need to ask if you can view the limos they are hiring out, and if you can visit their premises. Obviously a busy firm will have a number of limos out on the road, but you should be able to see some of the vehicles that they hire out. This will also help you with deciding which type of limo you need, particularly if you can check out the luggage space or passenger seats.


At High Class Limousines, which provides chauffeured limousines in the Central Coast, we believe that part of being a good limo hire company is being able to answer any and all our customers’ questions. Always make sure that you do your homework before signing on the dotted line!


Direct Transfer (e.g. airport, hotels) Hourly Hire (e.g. wedding, wine tours) 


Unfortunately, due to the current circumstances surrounding the current attempt to control the wide-spread of the Coronavirus (COVID-19), the government have now implemented certain procedures to assist in the reduction of possible transmission amongst travellers and drivers.



Vehicle Sanitisation  &  Cleaning Procedures:

All vehicles are sanitised after every transfer is performed. We are focused on the strict cleaning of highly touched surfaces. These areas include surfaces such as door handles, window switches, seat belts, head rests, steering wheel, radio and air-conditioning controls, window interiors and much more. We use both antibacterial spray and wipes to help reduce the possible spread of any bacteria from one client to another. Hand sanitiser is also now available in all vehicles for client use.



Reservation Changes  &  Cancellations due to COVID-19:

As per current advice and guidelines provided by both Fair Trading NSW and by the Australian Competition & Consumer Commission (A.C.C.C.), any transfer bookings made for a future date that have been cancelled or suspended (including those by any Airlines/Cruise Lines) because of a COVID-19 related issue (e.g. Public Health Orders, regional lockdowns, cancelled third party events due to capacity restrictions etc), can only be eligible for a full travel credit of the amount paid, which is valid for 3 years from the date of affected travel. All changes are to be advised as soon as possible by email to bookings@highclasslimousines.com.au”.
(PLEASE NOTE: Unfortunately, no guarantee can be given that any specific booked vehicle may be available on a future date. All re-scheduled bookings where travel credits are redeemed are pending vehicle availability.)



Face Masks are now COMPULSORY:

Newly implemented restrictions state that both drivers and travelling passengers are both required to wear a face mask during any transfer.

Should a passenger not be wearing a mask, a driver may refuse to provide service as it may be a safety risk. This does not apply to

  • children under 12

  • persons with a physical or mental health illness or condition, or disability that makes wearing a fitted face covering unsuitable including, for example, a skin condition, an intellectual disability, autism or trauma.




For all transfers to/from both domestic and international ports of entry into and exit from Australia (this includes both cruises and airports!).