TERMS & CONDITIONS OF HIRE
Last Updated: [1st January 2026]
These Terms & Conditions apply to all bookings, services and vehicle hire provided by High Class Limousines (“Company”, “we”, “us”, “our”).
- Definitions
In these Terms:
- Booking means a confirmed reservation for services.
- Booking Confirmation means written confirmation issued by the Company.
- Customer means the person or entity making the Booking.
- Hire Fee means the total amount payable for the Booking, excluding additional charges.
- Event Date means the date services are to be provided.
- Vehicle means any limousine, sedan, bus or vehicle supplied by the Company.
- Passengers means all persons travelling in the Vehicle.
- Formation of Contract
2.1 A binding contract is formed when the Customer accepts a quotation and pays a deposit or full payment.
2.2 Payment of any amount, receipt of a Booking Confirmation, or use of the services constitutes acceptance of these Terms.
2.3 The Customer warrants they have authority to bind all Passengers to these Terms.
- Quotations
3.1 Quotations are valid for 14 days unless stated otherwise.
3.2 All prices include GST unless expressly stated.
3.3 Quotations are subject to Vehicle availability at confirmation.
- Booking, Deposits & Payment
4.1 To secure a Booking, the following non-refundable deposits apply:
- 30% of the Hire Fee for general bookings
- 50% for wedding bookings
4.2 Remaining balances are due:
- 14 days prior to the Event Date (general bookings)
- 28 days prior (weddings)
4.3 Late bookings require full payment immediately.
4.4 The Company may retain credit card details to cover additional charges.
- Cancellations & Refunds
5.1 Cancellations must be made in writing.
General Bookings
- More than 14 days: refund less deposit
- Within 14 days: 100% Hire Fee payable
Wedding Bookings
- More than 28 days: refund less deposit
- Within 28 days: 100% Hire Fee payable
5.2 No-Show: If the Vehicle arrives and the Customer or Passengers do not attend or cannot be contacted, no refund applies.
5.3 Refunds are processed to the original payment method only.
- Rescheduling
6.1 Reschedule requests must be in writing.
6.2 A $40 administrative fee applies per reschedule.
6.3 Rescheduling is subject to Vehicle availability and is not guaranteed.
- Service Time, Waiting & Extensions
7.1 Hire time commences at the scheduled pickup time and location.
7.2 Waiting beyond the included allowance is charged in 5-minute increments.
7.3 Extensions are subject to availability and charged at the applicable rate.
- Passenger Conduct & Safety
8.1 All Passengers must comply with all laws and chauffeur instructions.
8.2 Seat belts must be worn at all times.
8.3 Smoking, vaping, illicit substances and open flames are prohibited.
8.4 The chauffeur may refuse or terminate service for unsafe, unlawful or disruptive behaviour. No refund applies.
- Damage, Cleaning & Additional Charges
9.1 The Customer is responsible for all loss or damage caused by the Customer or Passengers beyond fair wear and tear.
9.2 Cleaning fees apply where the Vehicle is returned excessively dirty, including (without limitation):
- vomit or bodily fluids
- food or drink spills
- excessive sand, glitter, confetti
- fake tan or makeup residue
9.3 Charges reflect the reasonable cost of cleaning or repair and may include a minimum cleaning fee.
- Insurance & Risk
10.1 The Company maintains compulsory vehicle and public liability insurance as required by law.
10.2 Insurance coverage applies only while Passengers are inside the Vehicle.
10.3 Customers are encouraged to obtain travel insurance where appropriate.
- Delays & Force Majeure
11.1 The Company is not liable for delays caused by traffic, weather, mechanical failure, government action or third-party events.
11.2 Alternative arrangements may be offered where reasonably possible but are not guaranteed.
- Limitation of Liability
12.1 To the maximum extent permitted by law:
- the Company excludes liability for indirect or consequential loss;
- liability is limited to the amount paid for the affected Booking.
12.2 Nothing in these Terms limits rights under the Australian Consumer Law.
- Indemnity
The Customer indemnifies the Company against claims arising from:
- the Booking;
- Passenger conduct; or
- breach of these Terms,
except to the extent caused by the Company’s negligence.
- Privacy
14.1 Personal information is collected for booking, service delivery and legal compliance.
14.2 Information may be disclosed where required by law.
14.3 The Company’s Privacy Policy forms part of these Terms.
- Airport Transfers – Additional Terms
15.1 Airport bookings rely on accurate flight details supplied by the Customer.
15.2 Flight monitoring is provided as a courtesy only.
15.3 Complimentary waiting time:
- Domestic arrivals: 30 minutes
- International arrivals: 60 minutes
15.4 Additional waiting is charged in 5-minute increments.
15.5 Early arrivals are not guaranteed immediate pickup.
15.6 Incorrect details or failure to attend may result in a No-Show with no refund.
- Cruise Terminal Transfers – Additional Terms
16.1 Cruise bookings rely on accurate vessel and terminal details.
16.2 Complimentary waiting time: 60 minutes from actual docking.
16.3 Delays due to customs, quarantine, port congestion or vessel operations are not the Company’s responsibility.
16.4 Terminal access fees and port charges are payable by the Customer unless included.
16.5 Failure to attend within the waiting period may be treated as a No-Show.
- School Formals & Under-18 Bookings
17.1 These clauses apply where any Passenger is under 18.
17.2 Zero-tolerance policy: alcohol, drugs, smoking and vaping are strictly prohibited.
17.3 Breach may result in immediate termination with no refund.
17.4 The Company does not supervise minors. Responsibility remains with parents or guardians.
17.5 Additional cleaning fees apply for excessive debris including sand, glitter, makeup or decorations.
- Amendments
The Company may amend these Terms from time to time. Updated Terms apply to future bookings.
- Governing Law
These Terms are governed by the laws of New South Wales, Australia, and parties submit to NSW courts and tribunals.
- Entire Agreement
These Terms, together with the Booking Confirmation and invoice, constitute the entire agreement.
- Acceptance
Payment of any invoice or deposit constitutes acceptance of these Terms & Conditions in full.
