Unfortunately, due to the circumstances surrounding the current attempt to control the wide-spread of the Coronavirus (COVID-19) the government have now implemented certain procedures to reduce the potential of a wide-spread outbreak.
Reservation Changes/Cancellations due to COVID-19:
As per current advise and guidelines provided by both Fair Trading NSW and by the Australian Competition & Consumer Commission (A.C.C.C.), any transfer bookings made for the upcoming months that have been cancelled or suspended (including those by any Airlines/Cruise Lines) can only be eligible for a travel credit if the travelling client has chosen to cancel their transfers. Bookings will be honoured for re-scheduled trips if travel plans have changed. All changes are to be advised as soon as possible by email to “firstname.lastname@example.org”.
Cancellations on bookings where only a deposit has been paid are non-refundable.
(PLEASE NOTE: All re-scheduled bookings and travel credits are subject to vehicle availability.)
WE ALWAYS STRONGLY ADVISE TRAVEL INSURANCE for all transfers to/from both domestic and international ports of entry into and exit from Australia (this includes both cruises and airports!).
We apologies for any delays in getting back to you and appreciate your patience and understanding at this very disruptive and busy time.